Description

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers, bringing your thought leadership and expertise to the team.

As an Experience Research Vice President in Chase Home Lending, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation for effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our designs as you collaborate with cross-disciplinary teams.

Job Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation.
• Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations.
• Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features.
• Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing.
• Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods.
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design.
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
• Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making.
• Experience designing high-quality research studies with an iterative mindset, adapting study parameters as needed.

Preferred Qualifications, Capabilities, and Skills

• Experience leading foundational discovery research projects that inform product strategy and business objectives.
• Proven track record as a thought partner, enabling and collaborating with cross-functional teams to define strategic research approaches and drive impactful outcomes.
• Deep curiosity and active engagement with emerging AI trends, tools, and use cases, with the ability to translate these insights into actionable research and product recommendations.
• Experience contributing to a research community of practice, sharing best practices, and fostering a culture of learning, feedback, and inclusion.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.\n