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Case Western Reserve Univesity
Ohio (on-site)
15 days ago
Case Western Reserve Univesity
Ohio (on-site)
30+ days ago
Case Western Reserve Univesity
15 days ago
Job Function



The assistant vice president serves as a key member of the senior leadership team of the University Technology (UTech) division. As a key member of the senior leadership team, the assistant vice president assists in developing vision and strategy for information technology services that undergird the priorities of the Case Western Reserve University¿research, educational excellence, and student success. The assistant vice president drives vision, strategy, prioritization, budgeting, and resource planning for operations in the UTech division in support of delivering world-class information technology solutions and services to the university community. This includes but is not limited to providing leadership and direction for the university¿s wired and wireless data communications network; unified communications infrastructure and wired and wireless devices for voice communication; identity and access management services and systems; enterprise system integration services; server, storage, and backup infrastructure; private and public cloud computing services; enterprise administrative database management; data center services; and computing, storage, and network services in support of research. The assistant vice president is responsible for complex issues in assigned areas and more broadly across the division and university. The assistant vice president serves as a leader, coach, and mentor to UTech employees. The assistant vice president interacts with all levels of leadership across the university to assure alignment of technology solutions and services with the goals and priorities of university management centers and organizations. The assistant vice president serves as an executive engagement focal point for the university. The assistant vice president participates in broad, long-term planning for UTech and the university. The assistant vice president provides leadership and direction for the effective use of technology in support of the university¿s research mission and builds successful collaboration and cooperation with faculty and university senior management to establish world-class cyberinfrastructure resources for research including high-performance computing, petascale data storage, ultra-high bandwidth computer networks, secure and effective research data management, and scientific data visualization and analytic services. The assistant vice president leads and partners with faculty on successful external funding efforts to the NSF, NIH, DoE, and other federal, state, local, and private agencies and institutions. The assistant vice president is responsible for ensuring operational support for faculty and researcher use of local, regional, and national computational, storage, networking, research data management, and visualization resources and services to further the research mission of the university.


  1. High-level strategy, vision, planning, and delivery: Provide strategic vision and leadership, and strive for continual innovation and service excellence within assigned functional areas of UTech, including the university¿s wired and wireless data communications network; unified communications infrastructure and wired and wireless devices for voice communication; identity and access management services and systems; enterprise system integration services; server, storage, and backup infrastructure; private and public cloud computing services; enterprise administrative database management; data center services; and computing, storage, and network services in support of research. Apply existing, new, and emerging technologies to new and evolving business and operating models. In the area of research computing, provide ongoing recommendations on organizational and management options associated with the establishment and growth of university-level resources, services, and support throughout the university, including the natural and social sciences, engineering, the health sciences, mathematics and statistics, the arts, and the humanities, and foster and cultivate the use of information technology and, in particular, high- performance computing systems, ultra-high bandwidth communications networks, centralized data management and storage systems, and scientific data visualization, in furthering the research mission of the university. Explore and identify strategies for meaningful student engagement in research computing that are strongly integrated into their learning experience at the university. In all functional areas, manage user expectations and anticipate user needs; continually review existing services and processes and design appropriate new services, anticipating rapid changes in information technology. Coordinate department activity with other UTech senior leaders to ensure open communications and effective overall operations. Collaborate with other members of the UTech senior leadership team to create visions and strategies that further the goals and objectives of the university. (30%)
  2. Direction of RCIS: Develop the business and implementation plans for RCIS to deliver solutions that support the UTech and university strategic plans. Drive completion of all assigned goals and objectives, targeting on time and on budget completion. Utilize a strong understanding of common university systems and processes and translate this understanding into information technology solutions and services that enhance those systems and/or processes. Drive the prioritization, budgeting, and resource planning of RCIS to support university objectives and key initiatives. Direct the operations and ongoing development of high-performance computational, visualization, data storage, and network resources and services at CWRU required by faculty to carry out the research mission of the university. Provide overall leadership and direction for staff, ensuring efficient and effective utilization of human resources with a strong emphasis on quality service and operational excellence. Train or facilitate training relevant to functional areas. Drive reviews of critical/key programs, projects, and services. Define and drive activities to achieve desired levels of productivity, cost, quality, and productivity for initiatives across the division. Ensure compliance with architectural design and divisional systems integration standards/guidelines. Prepare staffing and salary plans, manage investment and expense budgets, and carry out other administrative tasks. Select and work with vendors and outside consultants to bring optimal solutions to the university. (30%)
  3. Positive and Consistent Leadership: Serve as mentor for and provide professional support to leaders and staff throughout UTech. Motivate staff by creating a sense of purpose to meet the goals of the university through coaching and leading by example. Recruit, interview, hire, and inspire managers and staff. Identify and manage training and professional development needs of staff. Provide leadership and direction to faculty and administrators in expanding the use of high-performance computing, scientific data visualization, ultra-high bandwidth networks, and other technology solutions in support of the university¿s research and educational missions. Work with faculty and other researchers and senior management at Case Western Reserve University in pursuing opportunities for funding to support research that is computationally-intensive, storage- intensive, network-intensive, or that requires scientific data visualization or other technologies to achieve its goals. Work with principal investigators throughout the university to coordinate the opportunity to leverage investments in computational resources. Work with the university¿s office of Research and Technology Management to incorporate advanced computing into the research objectives of the university. Build partnerships with the faculty senate, the deans, directors of research centers, the office of research and technology management, the university library, student organizations, and other campus groups as appropriate to work collaboratively toward institutional strategic goals that can be addressed by UTech efforts. (20%)
  4. Forward Thinking: Maintain an understanding of information technology and higher education trends and develop plans that utilize these changing trends to further the priorities of the university using the operating models defined within enterprise architecture. Represent Case Western Reserve University locally, nationally, and internationally at meetings and conferences, in publications, etc. Participate actively in relevant information technology and governance bodies including the advisory committee on research computing, the faculty senate committee on communications and information technology, and the faculty senate committee on research. Foster collaboration and cooperation with regional institutions, including the Cleveland Institute of Art, the Cleveland Institute of Music, the Cleveland Museum of National History, the Cleveland Museum of Art, public school systems, private schools, and local media, as appropriate, to leverage opportunities related to the university. Establish and maintain active relationships with professional organizations and state and national resources such as the National Science Foundation, National Institutes of Health, Coalition for Scientific Academic Computation, XSEDE, Ohio Supercomputer Center, OARnet, and EDUCAUSE in order to identify best practices and emerging technologies, and to establish and maintain visibility for CWRU both regionally and nationally and to represent the university at their meetings and conferences. (15%)


  1. Teach or facilitate the teaching of regular university courses relevant to high-performance computing or other scientific computing. (3%)
  2. Perform other duties as assigned. (2%)


Department: Daily contact with the vice president/chief information officer, UTech senior leadership and chief information technology architect to set priorities, strategize vision, set policy, troubleshoot issues, plan resources, and integrate the activities of the division. Daily contact with director of high performance computing, director of advanced research computing, director of network engineering & unified communications, director of identity management engineering, director of enterprise servers, storage and cloud services, and administrative support staff to supervise activities, set goals and priorities, assess progress, and drive projects.

University: Regular contact with senior level administrators of offices throughout central administration of the university and with departments in the schools that are supported by RCIS to evaluate needs and priorities, educate on resources and solutions, set policy, establish priorities, and communicate solutions. Regular contact with faculty, research staff, and other key stakeholders of research computing services to evaluate needs and priorities, advise on available resources and services, set policy and establish priorities.

External: Periodic contact with key vendors and contractors to consider options, negotiate contracts, and monitor fulfillment. Regular contact with peers at other universities. Periodic contact with other University Circle institutions and community partners. Periodic contact with federal funding agencies and national/international organizations in the area of research computing.

Students: Periodic contact with graduate students individually and via advisory groups to gain insight into needs.


Direct supervisory responsibility of 4 directors, and responsibility for a large professional staff in assigned areas as well as cross-functional teams in support of initiatives. In the research computing area, this consists of highly experienced professional research computing staff including but not limited to PhD-level and MS-level computational scientists in areas such as engineering, physics, computer science, and the humanities and social science; technical analysts; architects; and developers. In the other assigned areas, staff are primarily engineers supporting the university¿s wired and wireless data communications network, unified communications services, enterprise server and storage infrastructure, enterprise virtualization infrastructure, and the university¿s identity management system and services. This position will optimize the appropriate use of all of these staff, along with staff from the information security group and the enterprise architecture group, in a matrixed approach to support the missions of the university. Provide mentoring, coaching, and direction setting to team members.


Experience: 10 years¿ experience in information technology leadership, preferably in higher education. Experience in leadership in information technology infrastructure areas such as data communications networks, servers and storage, cloud services, database services, ERP services, etc. to include demonstrable knowledge of information technology infrastructure technologies, applications systems, mobile technologies, academic technologies, middleware, and collaboration technologies. Experience in supporting computing systems and services in a research environment. Prefer experience in the management of large, complex programs/projects. Experience in information technology leadership in research computing at the university level is strongly preferred. Experience in teaching and research at the university level is preferred. Experience collaborating with researchers and faculty is preferred. Record of engagement and contributions at regional and national professional levels, including participation in federal funding efforts (e.g. NSF, NIH, DOE) as principal investigator or co-principal investigator is preferred. Strongly prefer awards from federal funding agencies (e.g. NSF, NIH, DOE) as principal investigator. 

Education: Bachelor¿s degree required. Master's degree is strongly preferred. A doctorate and academic credentials to qualify for adjunct faculty appointment in an appropriate university academic department is preferred.


  1. Expertise in information technology trends, products, solutions, and industry, especially within the context of higher education. Superior understanding of how technology aligns to business strategies and initiatives. Strong knowledge of higher education information technology practices and operations.
  2. Sophisticated, high-level strategic thinking skills. Ability to analyze and synthesize information in a concise manner and to make recommendations on strategies. Demonstrated ability to use professional management or technical concepts to solve complex problems and oversee key projects in creative and effective ways. Ability to work in a fast-paced environment while overseeing multiple priorities. Demonstrate an understanding of both the internal and external elements that affect the organization. Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action. Ability to use discretion and maintain confidentiality.
  3. Resource planning expertise. Strong knowledge of budget management practices, resource management, and strategic sourcing.
  4. Strong communication skills serving many types of interactions and audiences. Executive level presentation skills with ability to communicate complex material clearly. Ability to ensure that the intended message is clear and readily understood by multiple audiences. Demonstrated excellent facilitation and negotiating skills. Ability to effectively influence others to achieve understanding, acceptance, and commitment to act in support of ideas. Actively promote and solicit support for initiatives. Ability to describe the vision and values in compelling terms to develop understanding and promote acceptance/commitment among staff and stakeholders.
  5. Ability to manage mix of platform technologies including software as a service, infrastructure as a service, and platform as a service. Familiarity with Windows and Linux operating systems including VMWare. Familiarity with databases such as Oracle and SQL Server.
  6. Knowledge of networking concepts and unified communications.
  7. Knowledge of service management concepts, such as ITIL, and development and project management productivity concepts. Knowledge of educational data standards and regulations. Knowledge of identity and access management systems.
  8. Ability to form and nurture strong, productive, and positive relationships. Strong partnering and consensus building skills. Utilize an understanding of audience perspectives and interests, successfully selecting and employing a variety of methods, tools, and resources to identify, reach, and educate potential partners and/or supporters. Ability to respond to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external users. Ability to develop relationships and use them to strengthen internal and external organizational support. Develop and maintain cooperative working relationships inside and outside the organization, with peers and colleagues, and with subordinates and managers/leaders to establish strategic networks. Recognize and appreciate the impact of emotions on situations and plan and respond accordingly. Interact well with others in a manner that is straightforward, respectful, and inclusive.
  9. Superlative leadership and facilitator skills. Build credibility as a leader by demonstrating personal commitment and sharing information. Ability to actively plan for the development of all employees within the division that will strengthen current and future capabilities and enable them to contribute fully. Can model and maintain the values of candor, openness, and inclusiveness despite internal and external pressures. Facilitate team strengthening through the problem-solving and creative-thinking processes that lead to the development and implementation of new approaches, systems, structures, and methods. Establish structures and processes to plan and manage the orderly implementation of change. Ability to effectively manage and guide team efforts. This includes providing an appropriate level of feedback concerning team progress. Demonstrated excellent mentorship and leadership skills.
  10. Strong work ethic. Ability to be flexible in order to meet the constantly changing scope and needs of the department, division, university, and users being served. Ability to work with incomplete information. Ability to optimize the use of time and resources to achieve the desired results. Effectively plan and organize work to minimize crises. Results oriented.
  11. Strong leadership, problem solving, strategic planning, change management, and team building skills.
  12. Success in promoting a working environment that encourages creativity, efficiency, and receptivity to change.
  13. An effective and collaborative leadership style that incorporates organizational, analytical, and decision- making skills.
  14. Ability to articulate implications or needed changes related to strategic departmental, division-wide, or institutional decisions or directions.
  15. Ability to influence positive relationships with key individuals, executives, customer groups, or external stakeholders.
  16. Proven success in building and managing academic research information technology services at a research university.
  17. Proven success in leading funding proposals to NSF, NIH, DoE, or other funding agencies.
  18. Successful experience with needs assessment and implementation of technology services focused on research computing, accomplished through excellent project management practices.
  19. Proven ability to provide consistent and reliable technology services within a large, complex organization.
  20. Demonstrated understanding of the breadth of computational research being undertaken at major research universities.
  21. An in-depth knowledge of major issues relating to high-performance computing, and the major initiatives of federal research and development agencies and the private sector.
  22. Clear and balanced vision of how technology can be used to support teaching, learning, and research. Ability to describe the vision and values in compelling terms to develop understanding and promote acceptance/commitment among staff and stakeholders.
  23. Demonstrated record of success in developing and maintaining strong working relationships with faculty, students, staff, administrators, and both internal and external partners. Ability to seek opportunities to partner and transfer knowledge (i.e., actively participates in meetings, committees, conferences, multi- stakeholder groups, etc.) Builds networks with groups that can enable the achievement of the university¿s strategy.
  24. Demonstrated ability to build consensus and positive relationships based on trust, predictability, and communication.
  25. Strong oral and written communication skills, with a record of success in developing planning documents, proposals, budget request justifications, and other forms of communication with senior administration and faculty.
  26. Demonstrated record of commitment to ongoing professional development on the part of self, staff, faculty, and other campus constituents that will strengthen current and future capabilities and enable them to contribute fully.
  27. Implements creative ways of using resources, such as joint undertakings and shared services. Ensures that decision makers are aware of the impacts of agreements on staff and customers, especially in terms of the management of change and organizational culture.
  28. Ability to identify trends or connections between organizational issues and translate into priorities for the organization.
  29. Experience in grant writing and resource development with respect to scientific research.
  30. Working knowledge of computing platforms and programming requirements for the utilization of various research computing and academic technology alternatives.
  31. Familiarity with computational research, major software packages, statistical analysis tools, and research computing needs in a variety of disciplines.
  32. Ability to meet consistent attendance.
  33. Ability to interact with colleagues, supervisors, and customers face to face.
  34. Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Ability to embrace diversity.
  35. Experience working with diverse populations and willingness to support a community commitment to diversity, equity and inclusion.  


Professional office setting. Travel between various locations on campus may be required. Travel to meetings, conferences, etc. off campus may be required. The employee may be required to attend meetings/functions outside normal working hours including weekends. The employee may be required to carry a cell phone during and after normal work hours, including weekends to attend to after-hours emergencies. The position requires typing on a computer keyboard and using a computer mouse and a printer.  This position is not eligible for hybrid work arrangements.

Job ID: 73719524
Education / Teaching / Administration
Cleveland , Ohio , United States

Case Western Reserve University is one of the country's leading private research institutions. Located in Cleveland, we offer a unique combination of forward-thinking educational opportunities in an inspiring cultural setting. Our leading-edge faculty engage in teaching and research in a collaborative, hands-on environment. Our nationally recognized programs include arts and sciences, dental medicine, engineering, law, management, medicine, nursing and social work. About 4,200 undergraduate and 5,600 graduate students compri...

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